Question 1

How much does XTAL Search cost?

Accepted Answer

XTAL Search costs $0.10 per search, up to 50,000 searches per month. A store with 15,000 monthly searches would pay $1,500/month. Volume pricing is available for stores exceeding 50,000 searches.

Question 2

Are there setup fees for XTAL Search?

Accepted Answer

No. XTAL has no setup fees, no implementation costs, and no annual contracts. The per-search price includes all features, all platform integrations, and standard support.

Question 3

How does XTAL Search pricing compare to Algolia?

Accepted Answer

Algolia charges around $1 per 1,000 searches plus record storage fees and typically requires engineering resources to configure. XTAL's $0.10/search includes full LLM-powered search with no configuration required, often resulting in lower total cost of ownership.

Question 4

What types of e-commerce stores does XTAL Search work with?

Accepted Answer

XTAL works with any e-commerce platform including Shopify, Shopify Plus, BigCommerce, WooCommerce, Magento, and custom headless builds. It's particularly effective for specialty retailers with complex catalogs, growing DTC brands, and B2B wholesalers.

Question 5

How is XTAL different from Algolia or Searchspring?

Accepted Answer

XTAL was built from the ground up around LLM understanding, not as an add-on to traditional keyword search. This means it works out of the box without extensive configuration, handles natural language queries natively, and uses plain English for merchandising rules instead of JSON configs.

Question 6

What is Full-Spectrum Search?

Accepted Answer

Full-Spectrum Search is XTAL's hybrid approach that combines vector/semantic search with precision keyword matching. This means it handles exact SKU lookups and vague intent queries equally well, in the same search bar, automatically.

Question 7

How long does it take to set up XTAL Search?

Accepted Answer

For standard Shopify and BigCommerce integrations, setup takes same-day. More complex integrations with custom platforms typically take 1-2 days. No engineering resources required on your end.

Question 8

Do I need to tag or enrich my product data for XTAL to work?

Accepted Answer

No. XTAL works with your existing product data as-is. The LLM understands your catalog structure automatically and doesn't require custom attributes or AI training.

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